What is the difference between intelligent automation and artificial intelligence?


Stefano Stinchi


Director Financial Sector Microsoft Italia.


Stefano Stinchi is working since more than 29 years in the IT sector. He spent his working career with two big multinational corporations (IBM and Microsoft) always bridging large customers with advanced technology in Italy and across the world. In his working experience he has covered Development, AI, Cloud in different geographical regions learning technology adoption from cross culture experience. Actually he is working in Microsoft as responsible for the Financial Services industry.



Video: What is the difference between intelligent automation and artificial intelligence?


FinTech – There is a substantial difference with regard to the way processes and projects evolve. Intelligent automation is the implementation of new processes in a traditional fashion; therefore, the hypothesis of using robotics to execute processes or to perform activities which somehow allow processes to evolve, naturally, but only with technologies that – while I wouldn’t call old – are not exactly cutting-edgei.e. those technologies of standard programming and with a static visualization of processes.


Artificial intelligence functions in an entirely different manner; it is more akin to how human brain works, though without overestimating it. It is not necessary to program AI, but the processes and the automation evolve cleverly. Thanks to the acquisition of data and information, the platform itself adjusts to a changing reality and to the ways these processes must work. Thus, the advantage a company can gain in a world that is rapidly changing, rather than having to work constantly to maintain a project or a process and rather than adjusting it to new considerations and requests, the process evolves automatically fuelled by data.


The difference is, fundamentally, that in one case the process is based on a code, whereas in the other the process is automatically fuelled by data. This is the key difference.


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